SAMAKHYA E-COMMERCE PRIVATE LIMITED (“MyKanjee”)

Samakhya E-Commerce Private Limited(the “Company” or “MyKanjee” or “we” or “ours” or “us”) is the owner of the websites: https://mykanjee.in/ https://seller.mykanjee.in/ (the “Website”) and the MyKanjee mobile applications- MyKanjee Apps, MyKanjee Rider App (the “App”). At MyKanjee, we are committed to ethical collection, retention and use of information that you provide to us about yourself (“Personal Information/PII”) and protecting the privacy of people (the “User”) who visit/access our Website/App. We treat your privacy very seriously and this Privacy Policy (the “Policy”) explains how we use and share your personal information and how you can exercise your rights in relation to your personal information.

Who Are We?

The Website/App is a platform that facilitates a user to interact and connect with diverse range of vendor/seller/service providers registered on the platform offering a multitude of services.

Our platform facilitates users in buying and selling pre-loved items, upcycling their sarees/clothing by connecting to local boutiques and accessing dry cleaning services, among others services. MyKanjee does not assume control or responsibility for the services offered/provided to or availed by our users on the Website/App. Users are required to independently evaluate vendors/ sellers and service providers and avail their services at their own discretion and risk. MyKanjee serves as a mere facilitator, connecting users with the services they require, however the responsibility for the outcomes of these transactions rest with the users themselves.

It is stated that any information that you provide to MyKanjee is subject to our Privacy Policy which governs our collection and use of your information. You understand and agree that through the use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, processing and use by MyKanjee. As part of monitoring your performance for providing the Services to customers, we may need to provide you with certain communications, such as announcements, notifications, and administrative messages. These communications are considered part of the Services and your MyKanjee experience, which you may not be able to opt-out from receiving. You can opt-out of most communications from MyKanjee including our standard newsletter.

The Policy does not apply to any collection of personal information by third party companies, individuals, organizations or via other websites whose links are made available on our Website or to third-party websites to which we may direct a User to. Each third party may collect your personal information according to their own privacy policies and our

privacy policy will not apply. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and we are not responsible for their privacy statements and business practices. We urge you to read these carefully.

Consent to Use Information

This Policy is a legally binding agreement between the Rider and us. By visiting, accessing or using the Website or App and checking the box for privacy policy, or providing information to us in any other format, you agree to and accept the terms of this Policy, as amended from time to time, and you consent to the collection and use of information/processing and use by MyKanjee in the manner set out in this Policy. We encourage you to review this Policy carefully and to periodically refer to it so that you understand it and its subsequent changes if any. Further you may be required to provide consents and approvals for collection and usage of data as per the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Rules framed thereunder from time to time and the Company reserves the right to make changes to this Policy in accordance with the DPDP Act and Rules framed thereunder from time to time.

What Information Do We Collect

We respect your right to privacy. At MyKanjee we collect and process only the personal information necessary for us to render and complete any services undertaken by you with MyKanjee. We collect two types of data and information from you.

1. Non-Personal Information
We retain some non-personally identifiable information (the “Non-Personal Information”), such as your approximate geo-location, your web request, browser type, browser language, web pages you visit before or after visiting our Website or using the App, URLs, platform type, click numbers, landing pages, viewed pages and the order of those pages and time spent on pages etc.. This information is collected and retained for security reasons and so that we can audit and statistically track usage, audit our affiliates and calculate payments to third parties.

2. Personal Information
When we refer to personal information in this Privacy Policy, we mean information that can identify you as an individual or is capable of doing so. By personal information we don't mean general, statistical, aggregated or anonymous information. Personal Information is information that may be of a private or sensitive nature, including but not limited to your name, gender, phone number, email address or mailing address, IP address, PAN Number, GST number, Aadhaar number, Company Identification Number, Shops and Establishment Certificate.

How and when we collect information about you

You may provide personal information when communicating with us (for example, if you contact us or visit/create an account on our Website or install our App in your phone or avail our services, when you communicate with us including voluntarily complete a survey or provide feedback on any of our message boards or via email, when you subscribe to our publications/ newsletters).

We will collect information about your performance, usage of the app and data that you provide on the app. We also collect information, such as usage statistics, by using cookies, server logs, and similar technologies.

We may collect, use, store and transfer different kinds of personal data/information about the User which are necessary for us to render/ complete services undertaken by you with MyKanjee, which we have grouped together below and not limited to the following:

• ▪ Identity Data includes first name, maiden name, last name, username or similar identifier, date of birth, the language you use, and gender.

• ▪ Government Registrations (In case of Vendor/ business entity): GST number, PAN number, Shops and Establishment Certificate, Company Identification Number, Aadhaar card.

• ▪ Contact Data includes your postal address,phone number/mobile number and email address.

• ▪ Financial Data includes your payment information, bank details and card details, PAN number.

• ▪ Transaction Data includes details about payments to and from you and other details of services you may have purchased from us, details about payments processed via our Website/App.

• ▪ Technical & Location Data includes your geo location, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, IP address and platform and other technology on the devices you use to access the website and services.

• ▪ Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• ▪ Usage Data includes information about how you use the Website/services.

• ▪ Marketing and Communications Data includes your preferences in receiving marketing

  from us and our third parties and your communication preferences.

We collect these data when you –

• ▪ Register or create an account on our Website/App or avail our services and you consent to the collection and usage thereof

• ▪ Voluntarily complete a survey or provide feedback on any of our message boards or via email.

• ▪ Use or visit/view our Website via your browser’s cookies.

• ▪ Subscribe to our publications, newsletters;

  How we use your information

  We use your information for the following purposes:

• ● Improve our services, App and how we operate our businesses;

• ● Understand and enhance your experience using our App, products and services;

• ● Provide and deliver the products and services you request;

• ● Process, manage, complete, and account for transactions;

• ● Provide customer support and respond to your requests, comments, and inquiries;

• ● Create and manage the online accounts you manage on our App;

• ● Send you related information, including confirmations, invoices, technical notices, updates,

  security alerts and support and administrative messages;

• ● Communicate with you about promotions, upcoming events, and news about products

  and services;

• ● for taking consent from the User by way of SMS or phone calls for marketing and/ or

  promotional purposes;

• ● to help us develop the design and layout of our Website to ensure it is as useful and

  enjoyable as possible.

• ● We may process your personal information without your knowledge or consent where

  required by applicable law or regulation for the purposes of verification of identity or for prevention, detection, or investigation, including of cyber incidents, prosecution, and punishment of offences;

• ● Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

• ● In case of Mykanjee Rider App: Verify your identity for Government compliance, billing and transaction purposes. Reduce risk of impersonation, fraud, false representation/

  identity.

Other information we may collect

We may collect traffic data related to your use of and access to our services. Such data would include time spent online, location, regular updates, monitor deliveries.

We may provide aggregated statistics about our traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. We use this information along with your preferences to tailor content, services and offers for you.

How we protect your information

When you review your account information or avail services or order products online through our Website/App, MyKanjee uses a secure server to securely store your data which server is as per Internationally accepted standards

The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorized access and to comply with statutory data protection requirements. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.

How long do we keep your information?

MyKanjee will keep your data only for the time period required for rendering the services undertaken by you with the Website/App or for which it is to be further processed. And thereafter shall delete the data. The periods for which we keep your information will vary according to the purpose for which we use the information.

You can also ask for deletion of the data in this case the account closure procedure will be followed. Upon receiving the request for closure, all information will be deleted within two to three (2-3) business days.

Links to other website:

MyKanjee may contain links to third-party websites, plug-ins and applications which may not subject to this privacy policy. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements and business practices. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

MyKanjee utilizes “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our website. This information is completely anonymous. We use this information only to improve the user-friendliness and functionality of the MyKanjee website.

MyKanjee reserves the right to update this privacy policy at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the email address available with us. Non-material changes will take effect immediately and You are required to periodically check this privacy page for updates.

COLLECTION OF PERSONAL INFORMATION:

We collect “personal” information from you when you provide it to us. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. Where we need to perform the services we offer.

2. Where we need to comply with a legal or regulatory obligation.

All such consents shall be in accordance with the DPDP Act.

DISCLOSURE OF PERSONAL INFORMATION:

Under no circumstances do we rent, trade or share your Personal Information that we have collected with any other entity/company for their marketing purposes without your consent. We will not disclose your name, address and other information which identifies you personally to any third party without your consent. We reserve the right to collect general demographic and other anonymous information that does not personally identify you. This information is not associated with your personally identifiable information and cannot be linked to you personally. However, in case of a situation wherein we are obliged to comply with the law or a statutory obligation or a legal process, we would be compelled to provide information about a customer but personally identifiable information will be disclosed with your consent.

MyKanjeeis not liable in any manner whatsoever for the loss, damage(whether direct, indirect, consequential or incidental) or harm caused to you by the misuse of your Personal Information by a third party who is not an employee of MyKanjee.

OPT-OUT OF FURTHER USAGE OF PERSONAL INFORMATION:

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any PII that we have collected about you, please e-mail your request to contact@mykanjee.com.

CLOSURE OF ACCOUNT:

If you would like to close your MyKanjee App account or Mykanjee Vendor App account, you can do so by raising a request in the account section. Select “delete account” from the account panel in the app and your request for account closure will be processed in 2-3 business days. Once the request is processed, your account will be deleted permanently.

Assignment, Merger and Sale

We may transfer or assign your information, without any notice, and without a need to receive your consent, to any third party as a result of change of control, consolidation, merger, acquisition or reorganization. You acknowledge that in the event of bankruptcy, insolvency or receivership, we may have no control over the use and transfer of your Personal Information subject however to the compliance with the DPDP Act in respect of personal data collected.

Other Situations

We may de-identify or aggregate information about you and share it freely, so that you can no longer be identified. We may also share information about you with your consent or at your direction or where we are legally entitled to do so.

Updates to this Privacy Policy

MyKanjee reserves the right to update this privacy policy at any time. If we change the way in which we use or share your personal information we will update this Privacy Policy. We will notify you of any significant changes and where necessary we will obtain your consent before using your personal information for any new purpose.

WHY ARE COOKIES IMPORTANT:

We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our website. Cookies enable this website to recognize the information you have consented to give to this Website and help us determine what portions of this Website are most appropriate for your professional needs. We may also use cookies to serve advertising banners to you. These banners may be served by us or by a third party on our behalf. These cookies will not contain any personal information.

OPT-OUT of setting website cookie on users’ browsers:

Whether you want your web browser to accept cookies or not is up to you. If you haven’t changed your computer’s settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the Website. You can also delete your browser cookies or disable them entirely. But this may significantly impact your experience with our Website and may make parts of our website non- functional or inaccessible. We recommend that you leave them turned on.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

MyKanjee would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

1. The Right to access - You have the right to request MyKanjee for copies of your personal data. We may charge you a nominal fee for this service.

2.The Right to rectification - You have the right to request that MyKanjee correct any information you believe is inaccurate. You also have the right to request MyKanjee to complete information you believe is incomplete. Your requests will be dealt with in a prompt and professional manner.

All requests to exercise your rights in relation to your personal information should be sent by email to contact@mykanjee.com.

MYKANJEE’S SECURE PAYMENT PROCESS

Your online transaction on MyKanjee is secure with the highest levels of transaction security currently available on the Internet. MyKanjee uses a secure encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on MyKanjeeare processed through secure and trusted payment gateways managed by leading banks. Banks nowadays use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification. Any bank information stored on the MyKanjee App or MyKanjee Vendor App is secured with end to end encryption.

CONTACT:

If you have any queries in relation to the use and protection of your personal data or otherwise in relation to the Website, please contact us at contact@mykanjee.com.

You may address any grievances you may have in respect of this Privacy policy or usage of your Protected Information or other data shared by you, by emailing us at contact@mykanjee.com.